Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Account Manager
Introduction to The Team:
Private Label Solutions (PLS) is the B2B arm of Expedia Group. We open up our supply and innovative technology to businesses looking to take on the world of travel. These businesses, sometimes referred to as our ‘demand partners’, include global financial institutions (e.g. AMEX), corporate managed travel, offline travel agents (e.g. Flight Centre), global travel suppliers (e.g. Delta) and many more.
Make An Impact!
The online travel market never stands still. At Expedia® Private Label Solutions (PLS), we’re right in the middle of it. PLS unlocks the power of Expedia Group for thousands of partners around the world. Our mission is to help drive our partners’ growth through our unparalleled technology, travel supply and support services. We work with companies to achieve their business objectives, from growing their business to increasing customer happiness and loyalty. As an Account Manager, you will manage a portfolio of partnerships within the Americas Region analyzing business and operational performance to find opportunities for optimization and growth.
We provide our partners with:
Robust, scalable, groundbreaking technology
Competitive rates and availability, and quality content for global travel supply
Building front-end features and user interfaces that speak seamlessly to backend API’s
Enterprise-class business-to-business support and integration services
We're a team of hard-working travel enthusiasts, and our leadership is committed to ensuring everyone has the resources to succeed
We work with incredible technology partners - from loyalty marketing whiz kids to the world's leading airlines and travel agents
We're re-inventing travel, one day at a time, and we've got the scope and the freedom to make a difference for both partners and travelers
In This Role You Will:
For each partnership, you’ll drive the entirety of the relationship, collaborating with multiple accounts and partners to understand company needs and vision, and working with Expedia’s outstanding internal business partners in commercial, product, customer service, technology, marketing, and accounting to translate that to growth for both parties
Use your insight, industry expertise, and influence to get buy-in from both internal and external decision-makers on ways to grow partnerships for the long term. This could include new product offerings, supply expansion, market expansion, commercial incentives, and more
Analyze and report on performance weekly, monthly, and quarterly to spot trends, find opportunities and issues, and gain new insight into the partnership
Conduct regular face-to-face visits and weekly calls to strengthen your partnerships, identify joint opportunities, and stay current on business trends
Build unique commercial incentives and proposals to increase our share of wallet and negotiate amendments to existing agreements
Serve as a point of contact for Expedia's business units, providing outstanding customer service through timely, high-quality issue resolution both internally and externally
Grasp the “big” picture for PLS, our business, and the partner, using your influence and expertise to support the success of both parties
Experience and Qualifications:
A self-starter who likes to figure things out on their own and can cut through complexity to achieve results
You have outstanding written and verbal communication skills that allow you to get your point across clearly and concisely on complex issues
Self-aware, with a growth mindset, you are someone who both seeks and implements feedback
Someone who takes pride in delivering quality work, with a record of consistently achieving results, measuring them, and doing it again to continuously improve
Highly organized, you consistently and effectively prioritize. You know how to create and execute plans of action to achieve goals
A strong relationship builder who understands give and take and always seeks the win/win in partnerships
Experience and interest in working cross-functionally and with global teams
Proven track record in influencing multiple partners to get things done
Flexibility to a constantly evolving environment
Excellent judgment through sound, well-informed decision-making
Willingness to travel for partner meetings
Preferred background in b2b technology, online travel or airline/hotel supplier, sales/account management, consulting
Bachelor’s degree or Master of Business Administration (MBA) degree or related field preferred, or equivalent related professional experience
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.